ANN TAYLOR
Roles & Responsibilities
Information Services
Job Title: Operations Technician
Reports To: Manager - Production Environment/Quality Assurance
Direct Reports to
this Position: None
Key Interactions: IS Teams
Position Overview:
Responsible for providing 2nd level support for all operational failure and issues within the Data Center Operations department. Serves as a technical point of escalation for the Operations staff and could be called upon to perform supervisory duties from time to time in the absence of a manager.
Primary Responsibilities/Accountabilities:
Creating and maintaining backups
Second level support of both NT and UNIX servers.
Primary on-site subject matter expert for Legato and associated systems
Second level support for backup/recovery issues
Second level support for hardware failures
Second level support for operational technical issues
Primary on-site subject matter expert for server installations
Escalating issues appropriately and timely that cannot be resolved at 2nd level
Help to train and develop Operations staff
Open and close tickets according to operations procedures
Documenting issues and follow-up where necessary
Root cause and trend analysis as directed
Ensure that stated SLAs are met
Research and implement monitoring/automation tools
Designs , sets objectives, and coordinates data backup and recovery procedures
Support company policies and procedures
Make recommendations to the Data Center Manager to vendor selection in the best interests of the OPS department
Ensuring projects get completed in a timely manner
Interact with the IS staff and Management personnel along with the client computing community in the installation planning for Operations hardware and software projects
Other operational tasks assigned by manager
Position Requirements:
Associate degree in Computer Science or related field or equivalent certifications
At least 5 years experience in information technology with 2 years in a Data Center/Support environment
Knowledge at the expert level of current techniques and hardware capabilities of personal computers, servers, local area networks, wide area networks, and telecommunications
Minimum 2 years working in a midrange system fields
Should be adept at UNIX fundamentals, UNIX system and network administration basics
Good oral and written communications skills and organizational skills.
Ability to relate well with technical staff
Ability to troubleshoot issues effectively towards efficient resolutions
Good knowledge of Windows and familiar with EDP Standards and Procedures
Good understanding of supporting an Enterprise Network via automation products, Tivoli , Legato and Track-it a Plus..
Ability to maintain, track, and report project status and metrics
Must be a strong team player with a constructive perspective and commitment to the success of the group
To Apply to this job go to http://www.GadBall.com or click here