Friday, November 09, 2007

Technical Support (Unix) in New York, NY

Friday, November 09, 2007
A large investment bank in downtown Manhattan seeks consultants to work as Tech Support Analysts for a 6 month temp-to-perm opportunity.



The successful candidate will come from a Unix (or Linux) environment and is strong in Cisco and TCP/IP. A candidate with 2-3 years experience is ideal, as the client would like to mold them into this role.



Main responsibilities:

Identify and resolve system-wide issues on market data servers and data delivery networks (LAN and WAN)

.Interact with field engineers, communication technicians and end users via phone. The Technical Support Analyst will typically spend several hours per day supporting customers over the phone.

.Isolate or fix problems in malfunctioning equipment or software.

.Analyze system performance data such as error logs, system logs, bandwidth utilization reports and other diagnostic and fault isolation tools to identify problem issues, taking corrective action as necessary.

.Utilize monitoring tools to monitor system, application and network behavior and performance

.Code and maintain basic scripts for statistics gathering and analysis, task automation and system monitoring

.Perform scheduled system upgrades

.Report design reliability and maintenance problems or "bugs" to design engineering/software engineering teams.

.Accept ownership of customer issues until a solution is achieved providing complete customer satisfaction.

.Work independently or part of a team on technically challenging projects to design, implement and manage specialized support technologies and activities aimed at improving the support experience of the customer.

.Work in a 24/7 support environment






Experience: 2-3 years experience within a Unix OR linux environment

Cisco experience

TCP/IP experience

A degree in technology or Computer Science is preferred, but not necessary

Financial experience is a plus

Training will be in the daytime, however, the shift will be either and 8 hour shift starting at 7 AM, or late shift starting around 3 PM-11 PM



Please forward resume along with salary requirements to

To Apply to this job go to http://www.GadBall.com or click here