BASIC FUNCTION:
As part of M&T’s Data Center Operations division, the Computer Operator I would maintain accurate accounts of online, system and equipment outages on designated forms and utilizing online problem systems for documentation of such events.
RESPONSIBILITIES:
The Computer Operator I will effectively utilize console commands to monitor system performance
Enters processing exceptions into Problem Management system with all pertinent details and information to assist in problem resolution
Supplies Production Controllers with complete details regarding failures or Production processes and assists in the recovery process as needed
Monitors Change and Problem Management reports to maintain required awareness of the processing environment
Functions as a backup for the Computer Operator II and Peripheral Operator in his/her absence.
Field telephone calls as necessary for the Help Desk and NCC off-hour periods as needed
Participate in the semiannual/annual Disaster Recovery Test
Enforces Data Center security procedures and reports any violation to Supervisory Personnel
Maintains clear and accurate communication with Help Desk, Production Controllers, Support Groups, NCC and Management when problems or abnormal events have occurred which have or could affect system performance
Provide 1st level support on any processing errors or environmental issues, utilizing our monitoring tools such as: OPS/MVS, NetView, NetCool Omegamon, CA7, Service Center and/or FileNet
Assist Systems personnel as needed with timely completion of special requests
Provide cross training to other Peripheral Operators as needed
Provide necessary problem solving and debug hardware problems and escalate to next level of support as necessary
Make necessary calls to our Service Vendors for service on Hardware or Software when problems arise
Utilize existing documentation for operating procedures and report any inaccuracies or deficiencies that may exist
BASIC QUALIFICATIONS:
Requires one year of Data Processing experience or equivalent with Education
Familiar with Data Processing terminology
Knowledge of MVS/ESA operating systems and/or system software
Excellent verbal and written communication skills
Minimum of high school diploma
Good interpersonal skills/Teamwork
Ability to work 12.5 hour shifts (8:00 pm - 8:30 am) with varying days/hours as well as Holidays and weekends
IDEAL QUALIFICATIONS:
A good knowledge base of the Report Distribution system
Knowledge of MVS/JES2 a plus
Knowledge of Windows workstations
Knowledge of TPX and Service Center
Excellent attendance record
Overtime as required
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