Title: Support Agent
Location: NYC
Full Time Permanent
Job Summary
Support Agent provides remote and on-site technical assistance to end users based primarily in the New York area. The Support Engineer will play a diverse and key role in the day-to-day support operations of the organization. The individual will work closely with the Support Desk Manager to schedule his/her time to ensure the most efficient and outstanding end user support is provided.
Essential Duties and Responsibilities
" Perform troubleshooting remotely and on-site to resolve end user issues
" Monitor and update support requests using a support ticket-based application
" Simulate technical issues to determine an appropriate resolution
" Installation and configuration of new desktops and laptops
" Develop and maintain Ghost images for desktops and laptops
" Assist users as needed with telephony devices such blackberries and mobile phones
" Setup and maintain user and email accounts, security and distribution groups, and manage permissions on network resources
" Assist end users with completing appropriate IT documentation
" Communicate and enforce IT standards, policies and procedures
" Participate in an after-hours support rotation to remote and/or on-site support when necessary
" Assist with technology projects on as-needed basis
" Must be able to adapt personal schedule around occasional after-hours demands of the job function or organization
Minimum Skills and Qualifications
Education:
" Bachelors Degree in a field related to position responsibilities or equivalent work experience
" Career Certifications Preferred (Microsoft, Cisco, and Citrix), but not required
Experience:
" A minimum of two (2) years of relevant work experience
" Experience with Active Directory and Windows server preferred, but not required
" Experience with latest Windows Operating systems and Microsoft Office Suite
" Experience in a hospitality environment preferred, but not required
" Work experience in a fast pace, multi-tasking environment
" Prior experience working with and updating support desk tickets preferred, but not required
Skills:
" Strong oral communication skills
" Must enjoy working with users and have the desire to provide excellent customer service
" Highly organized individual with the ability to manage multiple endeavors simultaneously
" Superb customer service, organizational and problem solving skills
To Be Considered, please send a word resume to Tricia:
To Apply to this job go to http://www.GadBall.com or click here