Scope of position:
This position reports to a Systems Support manager and is a 2nd level support
position.
Main Responsibilities:
Identify and resolve system-wide issues on market data servers and data delivery
networks (LAN and WAN)
Interact with field engineers, communication technicians and end users via phone.
The Technical Support Analyst will typically spend several hours per day supporting
customers over the phone.
Isolate or fix problems in malfunctioning equipment or software.
Analyze system performance data such as error logs, system logs, bandwidth
utilization reports and other diagnostic and fault isolation tools to identify
problem issues, taking corrective action as necessary.
Utilize monitoring tools to monitor system, application and network behavior
and performance
Code and maintain basic scripts for statistics gathering and analysis,
task automation and system monitoring
Perform scheduled system upgrades
Report design reliability and maintenance problems or "bugs" to design
engineering/software engineering teams.
Accept ownership of customer issues until a solution is achieved providing complete
customer satisfaction.
Work independently or part of a team on technically challenging projects to design,
implement and manage specialized support technologies and activities aimed at
improving the support experience of the customer.
Work in a 24/7 support environment
Required Skills:
Degree Required
LINUX/UNIX
TCP/IP
CISCO routers and switches
Excellent Communication Skills
Unix, Linux & Cisco experience.
Apply directly at: http://www.net-temps.com/job/siyw/TECHSUPP/technical_support.html?r=gad
To Apply to this job go to http://www.GadBall.com or click here