Key Responsibilities:
.Explain the strategic IT Technology roadmap to junior IT members and customers.
.Ensure that roadmaps and standards are in place.
.Participate in all IT technology implementations.
.Research and investigate new IT technology.
.Vet a large base of solutions, picking what will use and reuse for its technology approach.
.Maintain up to date knowledge on IT Technology.
.Assist with cross-functional project/issues/problems that are complex or difficult to resolve.
.Define metrics for success and measures IT technology performance.
.Provide the IT technology hand-off to operational support.
.Develop new IT technology leaders and coaches other IT technology personnel.
.Manage the technology portfolio.
.Develop reusable components (e.g., designs and develops things that can be reused in other applications.).
.Own when and where to apply technology (requests come in from the business analyst role and goes to the Technology Leader).
.Serve as the SME for their technology set and provides advice from his/her deep knowledge in the technology.
.Coordinate appropriate internal and external resources to provide a technology set or a particular solution.
.Perform design reviews in SDLC.
.Responsible for test planning.
.Coordinate and communicate regularly with the IT Support/Operations team and own supervisor and team members.
.Respond to customer requirements and ensure that customer needs are being met by IT.
Qualifications Required:
.Bachelor of Science in Computer Science or a related field including engineering or business management degree.
.5 - 7 years IT experience working across a number of technology areas, with approximately 3 years working as a senior analyst or similar technology role.
.Able to work in virtual teams.
.Good understanding of IT industry.
.Recognized as a technology SME (subject matter expert) in prior position (operational or engineering).
.Project management skills.
.Good communication skills in presentation, written, and meeting facilitation.
.Able to perform quality assurance activities in project work.
.Experience working with the IT technology area which the role is servicing.
.Extensive knowledge of switches, routers, firewalls, and all associated protocols.
Qualifications Required (cont):
.Strong Cisco Networking background
.Consulting Skills
.Client Satisfaction
.Strong teamwork and collaboration skills
Qualifications Desired:
.Understanding of portfolio management and roadmap management
.Detailed documentation skills
.Have IT application experience as well as infrastructure experience
.Ability to travel internationally and communicate with global teams
.Testing methodologies and skills
.Awareness/familiarity with Six Sigma process
.Knowledge of DNS, AD, DHCP, and security
.VoIP experience
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