Description Our client, one of the main European financial services companies, is seeking a Front Office Support Analyst. Location: New York, NYFulltime Our division provides Information Technology support for the Front office applications. We primarily support the "Interest rate Option and Exotic" trading desk, which manages IR option and Exotic products. RESPONSIBILITIES: Provide timely resolution of technical/environmental management issues and report incidents to the appropriate chain of command. Actively liaise with the local and global development teams as well as other support analysts when necessary to resolve problems/issues. Troubleshoot technical issues in a complex financial environment, with various applications and architecture regionally and/or globally. Monitor platforms, rollout of new releases, etc. Implement and maintain staging and UAT environments used for testing by Quality Assurance teams. Train new joiners in how to handle daily responsibilities and highlight standard key IT procedures. Handle ad hoc queries and one-off requests from users. Understand the workflow from the Front Office application to the Back Office application. Improve and adapt internal applications to trades' needs in order to produce cleaner and better view of risk analysis and gain efficiency Work with traders and middle officers in order to understand their needs and propose solutions TECHNICAL SKILLS Required: Need to have intermediate level of knowledge in the following technology and at least 4 years of experience in the following technology: SQL, VBA, C# Desired/Plus: Practical experience of one Object oriented language COMPETENCIES Possess a good balance of technical expertise, business knowledge and soft skills. Very detail-oriented and organized. Excellent written and verbal communication skills. Strong analytical skills, follow-up capability and problem solving ability. Flexible and adaptable to new environments. Quickly learn new systems/products. Proactive and results-oriented: sets goals and priorities that maximize the use of resources to deliver optimal results. Team-oriented, client-focused and open to different ideas/viewpoints. Capable of prioritizing tasks and multi-tasking projects. Thrive in a high-pressure and time-sensitive environment. PRIOR WORK EXPERIENCE Required/Must have: Four-plus years of experience working in a Support Analyst role in a financial if possible front office environment with a first exposure to Interest rate derivatives Experience working in a global/international financial IT environment, where there are a broad range of policies and procedures. Understand and follow the IT department rules, especially the Change and Release Management procedures. Possess first-hand experience working in a real Change and Release management environment. EDUCATION Required: Masters degree in Computer Science, Information Technology. Desired: Good understanding of the Interest rate derivative product
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