DURATION: 3-6 MONTHSNETWORK ENGINEERREQUIRED SKILLS:- Telephone - Telecommunications - Telephony - VOIP - Support Cisco Call Manager 6.1.x- All Call Manager Cluster components - Pub, TFTP, Subs, Gateways.- RTMT- Prognosis- Router IOS - Debug- ISDN/PRI & Qsig- Cisco TAC - Sniffer Traces - Voice Mail- CCVP - PlusRESPONSIBILITIES:- Process the information gathered from the internal customer and fulfill Break/Fix requests- Walk through the solution with the internal customer to ensure agreement - Note resolution and perform ticket closure process- Troubleshoot the PBX, Key System, CMS, IP Telephony, and adjuncts associated with the enterprise network- Report operational efficiency associated with Break/Fix fulfillment requests via monthly metrics- Recognize opportunities to reuse known successes from previous implementations and proposed solutionsABOUT TEKMARK GLOBAL SOLUTIONS, LLCTekmark Global Solutions, LLC provides information technology, telecom services, and business solutions to a broad range of Fortune 100 and Fortune 500 companies worldwide. Tekmark's client list is comprised of top companies in the telecommunications, financial services, technology, insurance, health care, pharmaceutical, and logistics industries, as well as state and city government. Tekmark's expertise lies in developing and integrating information systems, operating and improving technology and business processes, and helping clients evolve to the next generation of technologies. As one of the largest privately held technology and telecom solutions providers, Tekmark delivers innovative, cost-effective, results-driven solutions to help clients excel in their market place.Key Words: CCVP; Cisco; FTP; ISDN; PBX; sniffers; VoIP
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