Our client is a global hedge fund and they are looking for a highly motivated and confident Desktop Support Engineer to join their global infrastructure team. A strong technical infrastructure background in the areas of Helpdesk/Desktop Support, Server, and Network is required. Excellent communication and customer skills are a must. The candidate will provide hands-on, face-to-face technical support to the NY office and must have the ability to build relationships, work with users on a daily basis.
The ability to understand, analyze and research technical solutions to users requirements and problems using existing and emerging technologies will also be a large part of the technicians responsibilities. Maintaining efficient and professional service, responding quickly and courteously in a sometimes-stressful environment will be key. Some overtime & weekend working will be required from time to time.
Essential Technical Experience:
- A minimum of 5 years technical IT experience
- Strong technical background in Windows 2000/XP (MCSE and CCNA an advantage), Outlook & Exchange 2000/2003, MS Office
- Minimum of 3 years experience or Solid technical background in Windows 2000/2003 Server, Active Directory, Exchange 2000/2003, Cisco Networking, and Citrix Metaframe 4.0
- Full Desktop management from rollout to post implementation support
- Monitoring and supporting the desktop, server, and network environments
- Excellent troubleshooting skills with the ability to multi-task & adapt to changing priorities quickly
- Networking experience (TCP/IP, DNS, DHCP)
- Ghost or other desktop imaging platform
- PDAs (Blackberry, Good, or Windows Mobile)
Desirable Technical Experience:
- Video Conferencing (Tandberg)
- Cisco Call Manager (VoIP)
- Cisco Routers, Switches, and firewalls
- Veritas Backup Exec
- Support of remote access (Cisco VPN)
Desirable Non-Technical Experience:
- Excellent communication, client relationship, & team building skills
- A self-starter, who is able to work independently, is well organized, and detail oriented
- Disaster Recovery/Business Continuity experience
- Enforcement of policies, processes, and procedures
- An aptitude and methodical approach to administrative tasks
- Analyzing complex functions, procedures, and problems to find logical and effective solutions
- Experience in supporting a multi-site and highly mobile workforce
Competencies/Personality/Culture fit:
- Proactive and have excellent oral /written communication skills
- Excellent people skills for this client facing role
- Posses multi-tasking skills and the ability to prioritise - strong attention to detail
- Should be natural team player with capacity to integrate into small global team
- Good at working under pressure and taking on responsibility
- Support and possibility of occasional travel to other offices domestically or internationally
To Apply to this job go to http://www.GadBall.com or click here
Wednesday, August 01, 2007