FOR IMMEDIATE AND CONFIDENTIAL CONSIDERATION, PLEASE SEND RESUMES <a href="mailto:">HERE</a><br><br>
<b><u><font color= "#3399CC">Helpdesk Support Specialist </font color= "#3399CC"></u></b>
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My client is a well respected Law Firm in downtown Manhattan and is in immediate need for an experienced Help Desk Support Specialist. The Help Desk Support Specialist must have experience working in a Legal Helpdesk Environment supporting issues via <b>phone and email support</b>. The ideal candidate will be working in an environment dealing with technical issues as they arise. We are looking for someone with excellent communication and patience when dealing with the end user. <br><br>
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: <b><u><font color= "#3399CC">The Following Skills are required </font color= "#3399CC"></u></b><ul>
<li>3 years plus of Help Desk experience REQUIRED.<br>
<li>Prior experience working in a Law Firm or Legal environment. <br>
<li>Knowledge supporting iManage, Deltaview, Docs Open, and Remedy a huge plus. <br>
<li>Advanced knowledge and ability to troubleshoot<b> Windows 2000/XP </B>operating systems<BR>
<li>Extensive understanding of <b>MS Office 2000/2003</B>application support<BR>
<li>Experience with Active Directory to create/delete users, reset passwords, group policy changes. <br>
<li>Advanced knowledge of remote access applications.<br>
<li>Proven computer hardware troubleshooting ability. <BR>
<li>Knowledge Citrix, Palm Pilots, and Blackberry devices and software. <BR>
<li>Experience working with Lotus Notes and Domino.<br>
<li>Experience with troubleshooting Printers (both network and stand alones). <BR>
<li>Strong communication to communicate issues clearly with the end users.<br>
<li>Ability to escalate more difficult technical issues to appropriate levels of support. <BR><br>
<li>Must be open to 100% phone support<BR>
<li>Effective communication skills with unskilled and highly-skilled PC users. The ability to make quick and clear decisions in accordance with company policy.
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<b>**MUST HAVE HELP DESK EXPERIENCE**</b><br>
Click <a href="mailto:">here</a> for immediate consideration.
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