Title: MS Systems Engineer
Detail Job Description:
Develop and manages server, storage and application configurations, implementations new projects and technologies
Performs hardware setup, software installation/configuration and the day-to-day administration of Microsoft operating systems and related services (e.g Exchange, IIS, MSSQL)
Perform production operations support including checking daily logs, backup/recovery procedures, disaster recovery, and periodic maintenance
Performs on-going performance and operations management to e
nsure the smooth operation and overall efficiency of the Windows Server environment. This includes upgrades, patches, managing and monitoring system and application backups, performance monitoring and notification tools
Expert-level knowledge in backup/recovery system design and support, including experience with Veritas NetBackup
Basic understanding of relational databases and server requirements to provide a stable, reliable infrastructure in support of RDBMS environments
Develops quality measurement and reporting procedures for support to manage the satisfaction of service level agreements
Conducts performance tuning, ensures the availability of systems and performs capacity planning for server and storage resources
Provides regular management reports and recommendations regarding capacity planning for resources within the position's scope of responsibility
Expert level knowledge in the implementation and a management of complex storage environments, including storage area networks (SANs) is preferred. Such experience would include disk and RAID group configurations, volume management, as well as backup/recovery strategies
Evaluates new technologies & tools, testing & installation of new Windows Server systems hardware & software, and assists with establishing and maintaining technical standards, policies & procedures
Maintains the Active Directory structure and all interrelated authentication systems, including the administration of user accounts, shared resources and access permissions.
Monitors Help Desk tickets and group queue/mailbox and responds to
end-user problems and questions. Answers off-hour support pages, consistently within 15 minutes
Performs other duties and responsibilities related to those enumerated above which do not alter the level of responsibility of the position
Requirements:
Strong problem solving and root cause analysis
Excellent organizational skills
Ability to work in a team environment or as an individual contributor
Must be well versed in dealing with staff that is both technical and non-technical
Excellent written and verbal communication skills
Ability to organize and work on multiple projects concurrently, often under strict time constraints
Must be able to effectively multi-task
Highly detailed oriented
Ability to be available 24/7 and work alternating shift, as required in order to support the availability and uptime requirements of the business.
Technical Skills:
Microsoft certification preferred
Windows Server Operating Systems, specifically Windows NT/2000/2003 and a strong background in Active Directory
Exchange 2000 support with respect to routing, SMTP, administration, security and operations Server Hardware configuration, installation, and maintenance
Blackberry Enterprise Server
Software packaging, installation, maintenance
Development of test cases/procedures and training documentation
Strong TCP/IP, DNS, DHCP, WINS, and SMTP knowledge
Outlook Web Access 2000 knowledge
Command line and remote administration
Familiar with Remote Desktop Software, VPN, and well versed in RFC 821/822
Knowledge of the following will be an added advantage:
Internet Information Server
Veritas NetBackup
SQL Server
Symantec Ghost
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