A well known financial institution in the New York City area is looking for a Technical Support Engineer.
Job Description:
Identify and resolve system-wide issues on market data servers and data delivery networks (LAN and WAN)
Interact with field engineers, communication technicians and end users via phone. The Technical Support Analyst will typically spend several hours per day supporting customers over the phone.
Isolate or fix problems in malfunctioning equipment or software.
Analyze system performance data such as error logs, system logs, bandwidth utilization reports and other diagnostic and fault isolation tools to identify problem issues, taking corrective action as necessary.
Utilize monitoring tools to monitor system, application and network behavior and performance
Code and maintain basic scripts for statistics gathering and analysis, task automation and system monitoring
Perform scheduled system upgrades
Report design reliability and maintenance problems or "bugs" to design engineering/software engineering teams.
Accept ownership of customer issues until a solution is achieved providing complete customer satisfaction.
Work independently or part of a team on technically challenging projects to design, implement and manage specialized support technologies and activities aimed at improving the support experience of the customer.
Work in a 24/7 support environment
Experience: Desired Skills/Technologies:
LINUX/UNIX (basic commands)
TCP/IP
CISCO routers and switches
PLEASE EMAIL RESUME IN MS WORD WITH SHORT SYNOPSIS OF MATCHING SKILLS/ EXPERIENCE.
Interested candidates please contact Pedro Garcia at pedro(dot)garcia(at)ajilon(dot)com
Adecco / Ajilon is an equal opportunity employer (EOE).
IP Routing protocols
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