CMP Technology is the USA's leading high tech B2B media company, providing marketing solutions for the global technology industry. Through its market-leading portfolio of trusted information brands, CMP Technology has earned the confidence of more technology professionals than any other media company. As a result, CMP Technology is the premier provider of access, insight and actionable programs designed to connect sellers and buyers in ways that yield superior return on investment. For more information, go to
We are seeking a highly motivated individual with strong analytical and interpersonal skills. Ideal candidate will posses a Bachelor's degree or at least 1-2 years of Information Technology experience, and have technical knowledge of Windows XP and MAC OS-X operating systems. Customer focus and ability to work in a team environment is required.
DUTIES AND RESPONSIBILITIES:
-Provide first level technical assistance and maintenance support to departmental end users in a mixed Mac / PC environment.
-Performs problem solving and assistance on various software applications and hardware systems for department users.
-Use Remote Control tools to take over and resolve issues on remote computers.
-Properly log and escalate call tickets to second level support technicians when necessary.
-Performs routine hardware and software maintenance and assists in proper upkeep and utilization of systems.
-Documents projects and write user instructions.
- Maintains knowledge of current technological developments/trends in area of expertise.
- Participates in projects to deliver new technologies.
- Performs miscellaneous job-related duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Knowledge of Lotus Notes, Microsoft Office, Adobe Suite, Quark, and VPN connectivity.
- Ability to perform preventive maintenance on computer hardware and software.
-Ability to communicate technical guidance and instruction to users on the use of PC and MAC applications and systems.
-Ability to analyze and resolve computer problems.
-Ability to document work in progress and accurately log, escalate and track tickets in IT Call Tracking System.
-Have excellent customer service skills
-Have excellent verbal and written communication skills
-Ability to determine computer problems and to coordinate hardware and/or software solutions.
-Ability to write technical instructions in the use of programs and/or program modifications.
-Knowledge of current technological developments/trends in area of expertise.
CMP Technology offers a competitive salary with an excellent benefits and compensation package, which includes medical, dental, vision, retirement plans, tuition reimbursement, paid time off and more! Our Manhasset location has a fitness facility, a child care center and a cafeteria onsite for your convenience.
If you are interested in this great opportunity, please apply directly through our website using the following link: /careers/jobdescriptions.jhtml
Equal Opportunity Employer.
Headquartered in Manhasset, NY, CMP Technology is part of United Business Media (