Basic Function:
As part of M&T's Technology & Banking Operations the Telecommunications Analyst would be responsible for voice network administration, evaluating Business Unit's requirements and providing recommendations for implementing a more efficient approach to telecommunication voice services based on Business Unit needs.
Responsibilities:
Consult with clients to analyze existing telecommunications voice business processes.
Propose opportunities to improve service.
Participate in the installation of accepted proposals, integrate the new services into existing systems and coordinate large relocations and/or changes.
Provide operational documentation for problem determination, diagnose active problems and provide direct assistance to clients, help desk and technicians.
Support the Engineering group in testing and implementation of new voice products and features.
The position has daily responsibility for managing assigned work, equipment orders, and problems including status tracking, coordination of services and communication with vendors, internal support groups, the client, departmental administrators, and management.
The position is responsible for insuring all activities are in compliance with internal policies, procedures, and standards.
Provide on-call support for major voice problems and support installations that occur after hours, including nights and weekends.
Train business units in the use of telephones, voice mail, and other telephone system features.
Basic Qualifications:
Bachelor's degree or better in Information Systems related field or 6 years Telecommunications related experience.
Possess a thorough knowledge of voice & data networking architectures and business best practices.
2-3 years experience with Cisco and/or Nortel phone programming
2-3 years of strong customer service experience
Excellent PC knowledge /experience
Strong MS Office (Excel, Word etc.)
Proven written and verbal communication skills
3+ years technical lead/project management experience
4+ years operational/technical support experience (second/third level)
Ideal Qualifications:
Strong organizational abilities
Demonstrated abilities working in team environments
Possess the ability to support Telephony software and hardware platforms.
Experience working with Windows 2000/2003 server administration
Experience working with Microsoft Exchange 2000/2003
Ability to communicate and train clients of all levels of management and or experience on telephone and voice mail system usage
Experience with Cisco Call Manager, Unity and IPCC administration products.
Experience with Nortel PBX programming and administration.
To Apply to this job go to http://www.GadBall.com or click here