CDI has an excitign opportunity available, we are looking for a technical illustrator with a 2 year degree or HS diploma and 1-2 years experience. Description: Following established guidelines, responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity. Documents and may resolve basic problems regarding business applications and hardware and software. Records inquiries, repair and service requests, resolves or directs request to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction. Escalates to senior staff when solution is unclear. Reports problems with procedures.
Needs to have great customer service skills as will be answering phones. Experience with Active Directory a must.
PC Support : Desktop Support, PC Support : MS Office, Microsoft Productivity Software : MS Office
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