Advanced Support Representative
Location: Woodbury, Long Island
Salary:
$13/hour; increases to $13.75 after training
Start Date:
August 20th
Training Schedule:
Monday-Friday, 4 weeks
3:30pm-12:00am
**Training is PAID**
Shifts Available:
- 5:00PM - 1:30AM, Sun/Mon off
- 5:30PM - 2:00AM, Sun/Mon off
- 6:00PM - 2:30AM, Sun/Mon off
- 5:15PM - 4:00AM, Mon/Tues/Wed off (10 hour schedule)
Qualifications:
Knowledge of and experience using software applications such as Excel, Word, Database tracking software, trouble ticketing systems, and email client servers such as Outlook, Lotus Notes or GroupWise.
Previous work experience in a fast paced, performance measured environment while managing multiple functions required. Minimum of 1+ year customer service experience in a call center environment, or a degree and/or certification from an accredited educational institution.
Demonstrated previous work experience, course work or certification in the use, configuration, diagnostic testing, set-up and troubleshooting of current Operating Systems environments.
Excellent customer service & communication skills.
Duties and Responsibilities:
Maintain an effective working knowledge of our Network infrastructure and use that knowledge to effectively troubleshoot components to resolve customer related issues.
Consistently and accurately document to databases as required (ie; Remedy trouble ticketing system and Cabledata).
Provide routine customer service support including but not limited to: utilizing standardized troubleshooting procedures, monitoring, identifying and reporting on outages, using tools to determine equipment signal levels and frequencies, resetting customer devices, determining customer location/equipment issues, educating customers on use of equipment, scheduling
in-home service appointments, and as necessary, explaining billing statements and taking customer payments for service.
To Apply to this job go to http://www.GadBall.com or click here