Position Description
We are looking for a Help Desk Analyst to work in a friendly and fast-paced environment. The Help Desk Analyst will serve as the initial point of contact for users' software and hardware issues and will also work with the other members of the IT department for quick and courteous resolutions.
Responsibilities will include:
• Provide primary Help Desk and troubleshooting support via the Help Desk Hotline. Work in concert with other members of the Information Technology Department to troubleshoot more complex user technical problems.
• Answer Help Desk telephone at all times during the scheduled workday, on call after-hours rotation, and at other times as requested or assigned
• Properly Log incidents into Track-it System in a timely manner
• Provide phone and email support for custom in-house web applications; the Help Desk Analyst must be willing to learn these applications in-depth
• Customer service focus required, with strong communication skills and a positive attitude
• Assist the other members of the Information Technology Department in carrying out technical projects, including planning, implementing, assisting in the installation and setup of software products and hardware and other duties as assigned
Expected Background
• Bachelor’s degree in Computer Science or related field
• Some SQL knowledge (T-SQL)
• Interest in learning SQL
• Macintosh support a plus
• 2+ years of previous Help Desk support experience using Track-it or a similar ticketing system (i.e., Altiris)
• In-depth knowledge and experience with troubleshooting and repair of workstations, printers, and other client hardware; Microsoft Windows XP operating system, Microsoft Office XP Suite. Must be able to utilize and assist users with tools such as LCD projectors and laptop presentations.
• Demonstrated ability to simultaneously and successfully handle multiple, disparate tasks
• Must be able to operate effectively and cooperatively within the IT department to enable the department to function cohesively and to provide excellent customer service across Firm departments
• Excellent communications skills, both verbal and written
• Familiarity with the Dock Link application is a plus
• Programming experience is a plus
Qualified candidate should send their resume to
Experience: Help Desk
To Apply to this job go to http://www.GadBall.com or click here