* Fast growing pharmaceutical company is seeking a Director of Data Center Operations. * * Communicates effectively with key business users and managers regarding the delivery of excellent service oriented support.
* Oversees the generation of global operations policies procedures and work instructions (SOP's). Ensures standard global processes are followed (e.g. problem management, incident management, change management and configuration management) and other global operations policies and processes are followed.
* Oversees all IT data center operations and facilities.
* Maintains data center operations in accordance with the SOP's, auditing requirements and Disaster Recovery plans.
* Analyzes and projects staff, facility and budget requirements. Monitors budget and staff progress
* Reviews and approves purchase requisitions related to client hardware/software as appropriate.
* Conveys company and departmental objectives and direction to staff.
* Implements and enforces Global Informatics policies and procedures.
* Monitors team workflow and workload and directly assigns operations tasks accordingly to ensure service level targets are met or escalated.
* Meets regularly with Sr. Director to provide status updates for support operations and coordinate upcoming efforts that may require resources from other Client Services locations.
* Implements new procedures and strategies to increase efficiency within the group.
* Works with the Engineering team to ensure solutions are economically supportable and supports the business needs of the Company.
* Staffs the team efficiently, maintains and delivers the team training plan and promotes employee personal development.
* Acts as an advisor to others to ensure production quality solutions, work schedules are met and technical and operations problems are resolved.
Apply directly at: http://www.net-temps.com/job/httf/DirDCops/director_of_data_center.html?r=gad
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Saturday, January 30, 2010