All contractors are going to be working various 24x7 tours, 7 days a week. Standard Day Tour is: 8:00 a.m. to 4:30 p.m. Standard Eve Tour is: 4:00 p.m. to Midnight Standard Night Tour is: Midnight to 8:00 a.m. This position is responsible for the implementation and management of processes as they relate to the detailed analysis of automated testing results. The incumbent is accountable for directing all activities leading to the isolation and resolution of the customer maintenance experience, design and management of maintenance process rules for automated trouble isolation, and project management of the automated maintenance experience for Business Customer services. This position is also accountable for initiating and developing action plans based on a complex level of real time in depth technical analysis which requires the incumbent to have a broad knowledge and understanding of network technologies, services, and processes, combined with creative and independent thinking. Must be able to respond and proactively monitor networks, Voice and Data alarm conditions, identify potential problem areas. In addition, responsible for managing the customers chronic trouble conditions through detailed analysis of historical data. The incumbent to have must have a broad knowledge of Customer data equipment, applications, and protocols, as well as strong oral, written and customer interface skills. Highly skilled and knowledgeable of the network and customer equipment applications and protocols is preferred. Knowledge of Network Technologies. Requires system knowledge in Microsoft Word, Excel and PowerPoint, SOTS, BMP, TIRKS and RMIN. System Engineering is recommended, however not required.
Requirements:
Required: Education Level Under Graduate Degree Network Architecture WAN Required Industry Experience 4-6 years
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Saturday, January 07, 2006