The Help Desk Support Specialist is responsible for second level support for all standard software and hardware. Resolution will include but not be limited to the following: Identify, research, and resolves technical problems, responds to telephone calls, email and personnel requests for technical support while documenting, tracking, and monitoring the problem to ensure a timely resolution. Fulfill technical training and support needs for LNY/LTX personnel and customers with telephone help desk activities. Log and track support calls in the Help Desk database, prioritize and escalate jobs as required. Identify trends in the support calls and develop documentation to address these most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity. Brief customers as well as management on the status of current resolution efforts and attend daily/weekly meetings. Create and maintain a Knowledge Base/document catalog and help develop cross training programs.Effectively communicate the ideas, expectations, goals while working with and through others to achieve desired result. Minimum of three years experience in a technical support environment Strong computer literacy skills with an emphasis on software knowledge, installations and use. MicroSoft applications, Data Base applications, Internet and internet protocols Ability to multitask - Sense of urgency; maintain a positive attitude Excellent telephone presence Demonstrated networking skills, able to foster strong relationships internally and externally.Education and Experience: 2 or 4 year Technical Trade school or engineering degree is beneficial Previous Military training in an electro, mechanical, software or other technical field Job Title: Help Desk Support Specialist Primary Skills: Microsoft Job Industry: Computers Vacancies: 1 Job City: Wappingers Falls Job Metro Area: Wappingers Falls Job State: NY Job Country: US Salary: $35000/YEARLY To $35000/YEARLY Hours per Week: 40 Start Date: ASAP Job Duration: Direct Placement Detailed Job Duration: NA Degree Type: AS Degree Area: Electrical Experience Minimum: 3 Years Certificates/Licenses: Candidates responding to this posting must currently possess the eligibility to work in the United States. To submit a resume for this position, you must place PR14901_NT_17178KT in the subject line of your e-mail. Send your resumes to: Professional.
Requirements:
Microsoft
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Monday, April 03, 2006