Ajilon Consulting has been a premier provider of information technology (IT) business solutions since 1969. With over 50 offices in North America and 10,000 employees worldwide, Ajilon Consulting is a company full of opportunities and exciting new challenges. My client is currently seeking a Senior Application Support Representative. My client offers a stimulating environment with lots of opportunity to learn and the chance to work on many different types of projects. This is a fulltime opportunity in New York, NY.
The Senior Application Support Representative is the primary point of contact for all Client issues relating to Fix connectivity and application management. He or she will be responsible for issue resolution, implementing escalation procedures when appropriate and ensuring customer satisfaction. Also, will be expected to provide this service utilising best practises and the highest levels of professionalism.
Experience: The Senior Application Support Representative is responsible for:
.FIX certification with new Clients and all aspects of FIX connectivity
.Ensuring the application is fully supported
.Resolving any and all problems relating to Client connectivity
.Resolving any and all problems relating to FIX messaging
.Setting up client environments
.Configuring/Troubleshooting FIX sessions
.Maintaining the Application - including static data
.Supporting the London Office and Europe/Asia based clients
Technical Knowledge:
.FIX
.Unix/Linux
.SQL
.Microsoft Product Suite
.Networks TCP/IP
.Shell scripting
.Sybase or Oracle
.Programming skills
Skills Requirement:
.Strong analytical and diagnostic skills.
.Must demonstrate initiative and be proactive.
.Ability to manage change effectively.
.Demonstrate process management and procedure documenting skills.
.Demonstrate positive influence and leadership skills.
.Communication skills at all levels.
.Ability to work in a high pressure environment.
Experience Requirements:
.Client supporting background.
.Technical Degree level educated.
.Relevant work experience.
.Networking Concepts.
.Financial Industry experience or knowledge.
*US citizen or green card holder to be qualified for this opportunity.*
Is this an opportunity that you would be interested in further discussing? If so please email and attach a copy of your resume.
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