The eBusiness support team facilitates, monitors and troubleshoots eBusiness processes between advertising agencies, their trading partners and their clients. The team ensures successful electronic trading among all parties.
An eBusiness team member will:
• Consult with internal resources, as well as clients and EDI vendors on issues and problems relating to eBusiness processes and systems. Provide support of these processes (including transmission related problems).
• Represent non- eBusiness partners (cable networks, stations, vendors, non- reps/agencies) in eBusiness processes.
• Coordinate and communicate solutions to eBusiness issues to all effected parties.
• Maintain and update eBusiness records and communicate these updates to appropriate parties
• Test and communicate software changes with participating companies
• Create and maintain operational/procedural documents
• Set up, test and document interfaces with third party vendors (i.e., broadcast verification services, accounting edi processes etc) on behalf of our agency clients.
• Assist in the development, testing and implementation of new eBusiness applications
• Analyze specs from outside vendors/banks and work with product teams to develop output from systems
Experience: Knowledge, Skills and Experience
• Must have experience in Media or Advertising processes or applications
• Minimum of 2 years business experience
• Must be able to manage multiple assignments, set priorities and meet deadlines.
• Analytic thinker- takes time to fully understand issues, ask appropriate questions and be able to present solutions and follow through to completion.
• Flexibility, team player are important traits.
• Must have strong writing and communication skills; able to communicate with internal and external clients, trading partners.
• Must be customer service oriented; history should demonstrate capacity to establish and maintain productive relationships
• Experience with basic software: MS Office, Lotus, Access
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