One of SGA's Financial Services Clients is seeking a desktop customer service and support consultant for a contract opportunity. The candidate is expected to handle all problems escalated from 1st level Support and resolve all issues. On rare occurrence where issues need to be escalated to Engineering, work with local and National Engineering team, as well as the Vendor, to remediate all issues. The environment consists of Windows XP, MS Office 2007, Lotus Notes, and candidates must be able to diagnose problems via system and applications logs, as well as performance monitoring tools for those applications. Experience with SMS Remote/Bomgar and Remedy ticket/problem tracking data is highly desired.
The proper candidate will have at least three years experience in a Desktop support role for a large company, performing LAN troubleshooting, diagnostics, research, and evaluation and/or interacts with IT staff or vendors in testing and operational support of complex system hardware and software problems and documentation of solutions.
REQUIRED Skills:
Configuration and Support experience with:Windows XP environmentOffice 2007 applications, including Microsoft AccessInternet Explorer 7.0 (and usage of certificates)
Highly Preferred Skills:
Bomgar Remote Control experience. Expert experience in support and configuring Lotus Notes 8.5. Remedy 7.0 Familiarity with HDE encryption (SecureDoc Disk Encryption) Experience with Actividentity SecureLogin. MCSE Certification
Lotus 8.5
Sametime 7.5
(DESKTOP SUPPORT ) AND (WINDOWS XP ) AND (OFFICE 2007 ) AND (INTERNET EXPLORER 7 ) AND (LOTUS NOTES )
Apply directly at: http://www.net-temps.com/job/hm4l/10-00313/desktop_1st_2nd_level.html?r=gad
Apply to this job