Serves as the principal client contact by assisting in management of the operations for a service area or smaller multiple service areas with variable levels of revenue generation. This includes profit and loss (P&L) accountability, resource allocation, problem resolution and budget efforts. Assists in the review and resolution of issues affecting Company compliance, legal requirements and customer/Company objectives. Provides interpretation of data and advice to senior SBU management. This management position requires fundamental technical, communication and management skills and experience in overall administration/management functions, concepts and practices. Incumbent possesses and applies a fundamental knowledge of Company policies and procedures to difficult assignments. Tasks are of an advanced, non-routine nature. Works under general supervision and may be given functional responsibility for one or more specific areas, projects, contracts or divisions. Incumbents may have domestic or off-shore responsibility based on complexity or size of service area. Errors may cause substantial delay, expense, and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Assists in directing and managing various daily operations of administrative/management or technical staff for one or more specialized functional areas within a given service area or smaller multiple service areas with variable revenue generation, to ensure performance standards are met/contract and project commitments adhered to.
May assume partial P&L responsibility for assigned clients/projects; provides input during budget development; assists in managing established budget consistent with project/ contract demands.
Assists in the determination of resource allocation levels to meet project/contract commitments.
Assists in analyzing workflow and assignments to ensure efficient/cost effective operations; assists in developing/implementing process, program or service improvement to meet such needs.
Assists and advises staff members in resolving problems and issues that arise with internal and external customers.
Coordinates/participates in the completion of all production standards and/or makes recommendations for improvements in overall production.
May assist senior staff in developing and marketing new client programs/service offerings.
Provides input and/or may participate in technical presentations/proposals on behalf of a given effort or related service offering.
Completes special projects as assigned.
Maintains awareness of developments in field of expertise to ensure skill set/knowledge base remain current.
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