Services Specialist, DoubleClick Advertising Excha in New York, NY

A Services Specialist is an integral customer facing role crucial to the success of an exciting, new DoubleClick initiative - DoubleClick Advertising Exchange. This role allows an individual to leverage digital advertising experience to translate client objectives into appropriate product and feature usage through post-implementation customer support.

Key Responsibilities:

Respond to client requests for product related assistance

Consult clients on how best to utilize the product to resolve their request via thorough documented responses

Ensure clients are educated in and following outlined DoubleClick policies and procedures

Escalate product feedback to Product Management

Coordinate with DoubleClick internal personnel to resolve client product issues.

Serve as liaison between client and other internal groups during request resolutions

Contribute to internal and customer facing documentation recommending product usage procedures and best practices
Experience: Knowledge and Skill Requirements:
?1+ years experience in customer facing role
?1+ year(s) in digital advertising or marketing environment (i.e. ad operations, media planning, digital advertising solution technical support)
?1+ year(s) experience with one or more of DoubleClick digital advertising solutions, namely DART for Publishers (DFP), DART Enterprise (DE), or DART for Advertisers (DFA)
?Strong presentation and communication skills (oral and written)
?Experience with fundamental internet technologies such as HTML and JavaScript
?Experience in applying basic project management concepts
?Knowledge of CRM tools (i.e. , Remedy) a plus
?Effective decision making skills
?Effective organizational and documentation skills
?Ability to accept accountability for actions
?Ability to work well across functional groups
?Comfortable in an entrepreneurial, startup environment

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