Saturday, October 18, 2008

Desktop Support in New York, NY

Saturday, October 18, 2008
The IS Support Technician will have the primary responsibility of providing technical assistance to all customers within the New York Office. SPECIFIC JOB DUTIES:¢ Provide the effective and timely delivery of support services¢ Interact professionally and effectively with all customer constituencies¢ Assist users with all technological resources, including, but not limited to:" Workstations (Laptops, desktops)" Printers" Data Communication equipment: Avaya GS3 and Voip and Cisco Voip" Audio visual equipment. Crestron A/V units and Polycomm VX7000 ¢ Record all support inquiries in the Help Desk Tracking database.¢ Address questions and provide instruction on the use of firm provided software applications and their functions and features.¢ Installation and maintenance of all desktop software (Track 1 - 3) in accordance with firm procedures.¢ Coordinate and execute Adds/Moves/Changes as well as equipment transfers in a timely and efficient fashion as is required.¢ Maintain professional level of competence through training, self-study, professional organizations and journals.¢ Maintain and adhere to departmental and office wide policies, procedures, standards and guidelines.¢ Other duties as assigned and approved by the IS Supervisor and/or IS Manager. KNOWLEDGE & SKILLS REQUIREMENTS:¢ MS Office 2000/XP/2003 with a focus on Word, Excel and PowerPoint ¢ MS Outlook 2003/2007¢ Lotus Notes r5/r6¢ Blackberries and other PDA technologies¢ Document management systems including iManage/Interwoven support experience¢ Experience in trouble shooting techniques and logical reasoning¢ Troubleshooting and resolving hardware oriented issues ranging from Workstation PC, Printer, laptop and peripherals.¢ Ability to interact professionally and effectively with all customers team members, vendors and colleagues at all technical levels across all officesPHYSICAL REQUIREMENTS:¢ Some heavy lifting (up to 50 lbs.)REPORTS TO:IT Manager
Experience: See above

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