The IS Support Technician will have the primary responsibility of providing technical assistance to all customers within the New York Office. SPECIFIC JOB DUTIES:¢ Provide the effective and timely delivery of support services¢ Interact professionally and effectively with all customer constituencies¢ Assist users with all technological resources, including, but not limited to:" Workstations (Laptops, desktops)" Printers" Data Communication equipment: Avaya GS3 and Voip and Cisco Voip" Audio visual equipment. Crestron A/V units and Polycomm VX7000 ¢ Record all support inquiries in the Help Desk Tracking database.¢ Address questions and provide instruction on the use of firm provided software applications and their functions and features.¢ Installation and maintenance of all desktop software (Track 1 - 3) in accordance with firm procedures.¢ Coordinate and execute Adds/Moves/Changes as well as equipment transfers in a timely and efficient fashion as is required.¢ Maintain professional level of competence through training, self-study, professional organizations and journals.¢ Maintain and adhere to departmental and office wide policies, procedures, standards and guidelines.¢ Other duties as assigned and approved by the IS Supervisor and/or IS Manager. KNOWLEDGE & SKILLS REQUIREMENTS:¢ MS Office 2000/XP/2003 with a focus on Word, Excel and PowerPoint ¢ MS Outlook 2003/2007¢ Lotus Notes r5/r6¢ Blackberries and other PDA technologies¢ Document management systems including iManage/Interwoven support experience¢ Experience in trouble shooting techniques and logical reasoning¢ Troubleshooting and resolving hardware oriented issues ranging from Workstation PC, Printer, laptop and peripherals.¢ Ability to interact professionally and effectively with all customers team members, vendors and colleagues at all technical levels across all officesPHYSICAL REQUIREMENTS:¢ Some heavy lifting (up to 50 lbs.)REPORTS TO:IT Manager
Experience: See above
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