The Senior Help Desk Technician will be the single point of contact for the support and maintenance within the desktop computing environment at corporate headquarters, 9 remote branch offices as well as client project office space.
Primary Responsibilities
. Support for several hundred users in a predominately Microsoft Windows Vista environment
. Accept incoming problem tickets from end-users requiring analysis, diagnosis and resolution to various desktop technical and training issues
. Initial investigation of bottlenecks with networking response time and bandwidth issues
. Solve network connectivity problems with TCP/IP protocols
. Maintain an inventory of all equipment
Experience: . Excellent customer service skills
. Excellent written and verbal communication skills
. Knowledge and ability to troubleshoot Windows Vista operating systems and applications
. Advanced knowledge of remote access applications
. Proven computer hardware troubleshooting ability
. Applications supported include Outlook, Office 2007 and PDA devices (Blackberry & Treo)
. Familiar with DNS, DHCP, WINS
. Experience with Active Directory and Systems Administration
Requirements
. 3-5 years of Desktop Support experience
. 3-5 years experience with Windows XP operating system and knowledge of Vista
. Assemble desktop stations
. Advanced knowledge of hardware, accessories and networking
. MS Certification a plus
Interested Candidates, please email a Word version of your resume to darren(DOT)bakay(AT)ajilon(DOT)com.
***Ajilon is an equal opportunity employer (EOE)***
To Apply to this job go to http://www.GadBall.com or click here
Friday, December 07, 2007