Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!
May perform one or more of the following:
Analyzes business processes and performs needs assessments in an effort to align information technology solutions with business initiatives.
Interprets business needs and translates them into system requirements.
Writes business specifications and forwards to technical staff for system development.
Interprets systems specifications to develop, maintain and support automated business processes.
Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements.
Configures system settings and options, plans and executes acceptance testing, and creates specifications for systems to meet business requirements.
All other duties as assigned.
ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
SPECIFIC QUALIFICATIONS:
Install cabling, hardware and software for all types of communications system, including; LAN, PC, mainframe, modems (async and sync), terminal, and phone.
Develop and maintain administrative and management reports and departmental documentation.
Order hardware, cabling equipment and supplies. Maintain a proper inventory of all supply items.
Provide support to resolve problems with all types of internal and external communications systems, to include any problems concerning PC's, LAN's, terminals, and phones.
Diagnose and resolve problems effecting the operations of all ACS telecommunications system. Maintain system configuration and update as required.
Contact outside technical support for assistance when required. Provide on-site interface for technical support personnel.
Notify managers and supervisors of problems affecting users.
Monitor and document all system outages; audit client billing of data communications charges.
Provide and document data communications line and equipment quotes for prospective and existing clients.
Monitor and document all on-line and PC related trouble reports.
Perform other duties as requested by Supervisor.
MUST have high school diploma or GED, with 2 - 4 years of college preferred.
MUST have PC skills, LAN/WAN, configuration management skills.
MUST have MS office/outlook/windows experience.
CISCO is a plus.
MUST have 2 years related work experience.
MUST have experience with basic communications cabling systems, communications hardware, computer/telephone communications techniques and PC hardware and software.
MUST have basic knowledge of data communication equipment, functions, and network integration.
MUST have detailed knowledge of personal computers and personal computer applications.
MUST have developed analytical, communication (verbal and written), time management and organizational skills
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