The Executive Desktop Support Specialist is responsible for providing high level support to Senior Executives of a Fortune 20 Company.
This position will be 4 weeks consulting and then hired permanent as long as all expectations are met!!!
Responsibilities:
. This person is responsible for quickly and effectively diagnosing and resolving IT Support issues.
. They are responsible for accurately referring unresolved issues to appropriate support groups.
. Support includes issues relating to PC's, Laptops, PDA's, application software, telecommunication issues and basic network communication issues in a Microsoft environment.
. This position will require the occasional need to travel.
. This position will require occasional delivery of these services in individual's homes.
GOALS
Effectively satisfy the specific Information Technology Support needs of our Customer by providing superior PC Related IT Support to their Senior Executive Staff.
QUALIFICATIONS
. Excellent customer service skills, with at least 3 years of customer service experience within an IT Department for a medium to large organization.
. Strong Communications skills both verbal and written.
. Positive, poised, professional and helpful presence.
. Strong initiative.
. Resourceful and self sufficient. - adapting to situations to get things done.
. Responsible, organized and with an attention to detail.
. Expert experience using, troubleshooting and instructing in the following areas: Windows XP Professional, Microsoft Outlook, Microsoft Office 2003, Remote VPN Connectivity, PC Hardware and Peripherals knowledge, and Active Directory experience.
. Experience with a Help Desk Call Tracking System such as IBM's Manage Now or other and the ability to accurately and succinctly enter and document incidents and resolutions.
. Good Typing skills
. CompTia A+ Certification Required.
. Microsoft Windows XP Professional Certification Required
. Other IT Industry Certifications a plus.
. Valid driver's license REQUIRED
. Background (criminal, credit, motor vehicle, employment and education verification) and drug screen required
. Personality critical - person will support high level Execs - needs to be professional, charismatic, confident, charming, etc- Experience: Excellent customer service skills, with at least 3 years of customer service experience within an IT Department for a medium to large organization. .Strong Communications skills both verbal and written. .Expert experience using, troubleshooting and instructing in the following areas: Windows XP Professional, Microsoft Outlook, Microsoft Office 2003, Remote VPN Connectivity, PC Hardware and Peripherals knowledge, and Active Directory experience. . Experience with a Help Desk Call Tracking System such as IBM's Manage Now or other and the ability to accurately and succinctly enter and document incidents and resolutions. . Good Typing skills . CompTia A+ Certification Required. . Microsoft Windows XP Professional Certification Required . Other IT Industry Certifications a plus. To Apply to this job go to http://www.GadBall.com or click here
Wednesday, September 13, 2006