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<b><u><font color= "#3399CC">Helpdesk/ NOC Support Analyst </font color= "#3399CC"></u></b>
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We have an immediate need for a Help Desk/ NOC Support Analyst to work in lower Manhattan. The Help Desk Support Analyst must have experience working in a NOC Environment supporting issues via <b>phone and remotely connections</b>. The ideal candidate will be working in an open environment dealing with technical issues as they arise. The position also includes adding and changing user settings with Active Directory, connecting to users remotely to assist with application issues, etc. We are looking for someone with excellent communication and patience when dealing with the end user. This NOC Technician must have 3-5 years experience working remotely and providing phone support and have a 4 year college degree.<br><br>
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: <b><u><font color= "#3399CC">The Following Skills are required </font color= "#3399CC"></u></b><ul>
<li>3+ years plus of Help Desk experience REQUIRED.<br>
<li>Prior experience solving issues remotely. <br>
<li>Knowledge of a ticketing system and the ability to prioritize issues accordingly. <br>
<li>Advanced knowledge and ability to troubleshoot<b> Windows 2000/XP </B>operating systems.<BR>
<li><b>Must</b> have a bachelors degree in Computer Science, Info. Technology, Engineering, etc.<br>
<li>Extensive understanding of <b>MS Office 2000/2003</B>application support.<BR>
<li>Basic knowledge of LAN administration.<br>
<li>Experience with Active Directory to create/delete users, reset passwords, group policy changes, user right changes, etc. <br>
<li>File Server Connectivity issues. <br>
<li>Advanced knowledge and hands on experience of remote access applications.<br>
<li>MCP, A+, HDI Analyst Certifications desirable.<br>
<li>Proven computer hardware troubleshooting ability. <BR>
<li>Knowledge Citrix, Palm Pilots, and Blackberry devices and BES Server. <BR>
<li>Experience working with Lotus Notes and Domino is also a plus.<br>
<li>Troubleshooting Blue Screen and PC lock up issues. <br>
<li>Experience with troubleshooting Printers (both network and stand alones). <BR>
<li>Strong communication to converse issues clearly with the end users.<br>
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Company is located in a great area of lower Manhattan. We are looking for very personable and professional individuals to join the technical team. <br><br>
<li>Must be experienced with phone support, remote support and comfortable using a ticketing system.<br><br>
<li>Effective communication skills with unskilled and highly-skilled PC users. The ability to make quick and clear decisions in accordance with company policy.
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<b>**MUST HAVE HELP DESK OR NOC EXPERIENCE**</b><br>
Click <a href="mailto:">here</a> for immediate consideration.
To Apply to this job go to http://www.GadBall.com or click here