A well known financial services company is looking for a Service Manager in the New York City area.
Responsible for the coordination and completion of projects. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Prepares reports for upper management regarding status of project. May require a bachelor's degree and at least 7 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.
Job Description:
The Infrastructure Service Manager is responsible for end to end service, as a member of the Investment and Advisory Content service delivery team. The team is functionally accountable for service, and represents the Infrastructure Owner, by engaging with customers, Helpdesk, Operations, Development, Architects, Third Parties, etc. The team drives problem management activities and represents service during major service outages. The candidate engages through many levels of the organization in order to identify, classify and present risk to stakeholders for sign off. The service team champions ITIL process in order to continuously improve the service and tracks metrics on performance. The Infrastructure Service Manager will leverage both project management and technical skills in order to drive meetings, chase actions and generally drive service improvement as part of a small team.
Duties:
Defines, documents and manages SIPs (Service Improvement Projects) and service forum cases.
Actively participates in all project phases and acts as a point of contact for service.
Chairs service meetings, administers the service forum and develops support models
Drives problem management activities
Tracks OLA and SLA metrics.
Experience: Qualifications:
A bachelor's degree in a technical discipline (Computer Science, Electrical Engineering etc.)
Excellent oral and written communication skills
10+ years, in technical engineering roles, in complex organizations.
8 + years Windows Server implementation and support with a focus on web technologies and MS SQL server.
4 + years Unix and Linux Server implementation and support (Solaris preferred, HP-UX a plus)
5+ years as a project manager for the delivery of complex products, services and team transitions.
Prior people team management experience preferred.
2 + years experience with ITIL processes and process improvement.
ITIL certification is a plus.
PLEASE EMAIL RESUME IN MS WORD WITH SHORT SYNOPSIS OF MATCHING SKILLS/ EXPERIENCE.
Interested candidates please contact Pedro Garcia at pedro(dot)garcia(at)ajilon(dot)com
Adecco / Ajilon is an equal opportunity employer (EOE).
Apply to this job