Our client is a global hedge fund and they are looking for a highly motivated and confident Desktop Support Engineer to join their global infrastructure team. A strong technical infrastructure background in the areas of Helpdesk/Desktop Support, Server, and Network is required. Excellent communication and customer skills are a must. The candidate will provide hands-on, face-to-face technical support to the NY office and must have the ability to build relationships, work with users on a daily basis.
The ability to understand, analyze and research technical solutions to users requirements and problems using existing and emerging technologies will also be a large part of the technicians responsibilities. Maintaining efficient and professional service, responding quickly and courteously in a sometimes-stressful environment will be key. Some overtime & weekend working will be required from time to time.
Essential Technical Experience:
A minimum of 5 years technical IT experience:
- Strong technical background in Windows 2000/XP (MCSE and CCNA an advantage), Outlook & Exchange 2000/2003, MS Office
- Minimum of 3 years experience or Solid technical background in Windows 2000/2003 Server, Active Directory, Exchange 2000/2003, Cisco Networking, and Citrix Metaframe 4.0
- Full Desktop management from rollout to post implementation support
- Monitoring and supporting the desktop, server, and network environments
- Excellent troubleshooting skills with the ability to multi-task & adapt to changing priorities quickly
- Networking experience (TCP/IP, DNS, DHCP)
- Ghost or other desktop imaging platform
- PDAs (Blackberry, Good, or Windows Mobile)
Desirable Technical Experience:
- Video Conferencing (Tandberg)
- Cisco Call Manager (VoIP)
- Cisco Routers, Switches, and firewalls
- Veritas Backup Exec
- Support of remote access (Cisco VPN)
Desirable Non-Technical Experience:
- Excellent communication, client relationship, & team building skills
- A self-starter, who is able to work independently, is well organized, and detail oriented
- Disaster Recovery/Business Continuity experience
- Enforcement of policies, processes, and procedures
- An aptitude and methodical approach to administrative tasks
- Analyzing complex functions, procedures, and problems to find logical and effective solutions
- Experience in supporting a multi-site and highly mobile workforce
Competencies/Personality/Culture fit:
Proactive and have excellent oral /written communication skills
Excellent people skills for this client facing role
Posses multi-tasking skills and the ability to prioritise - strong attention to detail
Should be natural team player with capacity to integrate into small global team
Good at working under pressure and taking on responsibility
Support and possibility of occasional travel to other offices domestically or internationally
To Apply to this job go to http://www.GadBall.com or click here