Our client, a Licensing Syndication organization, is seeking a hands-on Manager to lead their Data Center operation. This individual will provide strategy and implementation coordination of best practices of Data Center management including asset management, system management, high availability, performance and security. The Data Center Manager will also provide insight for contingency planning and backup/recovery operations.
The Data Center Manager will work as a player / coach on the IT Operations team. You'll be responsible for the oversight of all Data Center infrastructure including power, cooling, server rack locations, hardware / software inventory control, network and help desk functions and staff (5 6 people), as well as management of desktop / laptop (both PC and MAC) equipment and software deployment plans, and system management of all production and test systems, including:
Citrix Systems
Virtual Windows Servers (VMware)
Physical Windows Servers
MAC Servers
UNIX / Linux Servers
SAN and NAS Storage Systems
Network equipment (switches, routers, firewall)
Responsibilities:
Ensures start of day Production System verification checks are completed by the staff
Assists management in setting overall priorities for desktop and server management / upgrades to stay current on supported software / hardware
Participates in IT planning and budgeting process
Maintains asset inventory (includes hardware, software and network configuration, license and maintenance information)
Develops and maintains IT operating procedures (e.g. upgrades, backup and recovery, system monitoring, etc.)
Manages a Help Desk staff with the following responsibilities:
o Responsible for completion of PC/Mac and Systems support tasks in a timely and accurate manner, including tasks at all levels of complexity. Support tasks include PC, Mac, Printers, VOIP Phone system admin, Remote access, Active Directory object management, application access / passwords and Blackberry support.
o Ensures anti-virus software is up to date for both PCs and MACs
o Independently investigates technical problems, recommend alternate solutions and execute the appropriate solution for all levels of problems, share the technical work with other members of the team, assist other members of the team with technical solutions.
o Responsible for documentation, tracking and resolution of issues, and monitoring recurring issues and suggesting long term solutions for such issues.
o Manages standardization of hardware and software configurations and prepares specifications for such equipment and software.
Prepares plans for small and mid term projects which involve PC/Mac hardware and/or software roll-outs while being mindful of the business needs of individual departments
Develops skills of staff members to ensure cross-training, backup and job growth for all staff members
Works well with people at all levels (e.g. departmental purchasing / inventory coordinator, senior management)
Participates in off hours on-call support rotation
Enforce operational best practices and controls
Requirements:
10+ years experience in Data Center management and operations
5+ years managing Data Center staff
Expertise in storage systems, backup systems, networking, power systems and environmental monitoring systems, and related hardware troubleshooting and repair
Demonstrated excellent track record of being a player / coach, both managing resources and doing hands-on support
Experience in all aspects of IT/Cabling/Networks/Engineering project management including electrical, AC and UPS systems
Ability to physically rack and move equipment
Ability to maintain control over Data Center physical security and compliance
Experience supporting Outlook, Peoplesoft and Oracle business applications in a high availability Data Center environment
Strong background in the operational support of most of the following infrastructure components and processes: Citrix, data center operations, server administration (Linux/UNIX/Windows/MAC), storage services (SAN and NAS), enterprise monitoring (Uptime and Solarwinds), clustering, security, disaster recovery
Experience with Windows XP, Active Directory, Exchange 5.5, MS Office, MS Outlook and computing hardware e.g. Client PCs, clone PCs, Mac PCs, printers e.g. Xerox and HP printers, VOIP phones, and blackberry equipment
Knowledge of Help Desk and Desktop support best practices and procedures based on actual experience
Apply directly at: http://www.net-temps.com/job/tlkv/10-03361/data_center_manager.html?r=gad
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