A Major Investment Bank located in lower Manhattan is seeking Sr. Technical Training Specialist (Installer-Trainer) to be responsible for installations of Electronic Banking software and customer training.
Day to Day Responsibilities
Business Support - Installs and/or trains customers on Electronic Banking applications. On site troubleshooter and LAN specialist. Proper replication and documentation of customer issues that are routed timely to the proper team for resolution.
Product/Process - Provides support to all processes as needed. Support all client implementation and department Profiling and Migration initiatives.
Technical Skills - Strong LAN and MS Operating system knowledge. Ability to support all client installations and trouble shoot any technical issues that the client experiences. Complete all installations successfully.
Service to Business - Able to act as a liaison for key internal and external business contacts.
Management/Supervisory - Possess ability to handle and complete projects at manager's discretion. May act as lead on projects.
People Development - Train others and provide feedback on project related activities. Increase effectiveness of EB team to better service the customer.
Technology - Timely resolution of customer issues especially those requiring enhancements, defect resolutions and service updates.
Planning Policy Setting - Full discretion on handling client situations when on-site. Resolve customer on site issues in a cost effective manner
Experience: Required Skills
. Must have experience with Technical Training
. PC Software Skills
. Strong MS Operating system knowledge and detailed knowledge of Internet browser settings (e.g. JavaScript)
. TCPIP and modem configurations, and FTP delivery
. Able to navigate in MS Word, Excel, PowerPoint, Access and Project
This is a contract to perm position paying 65-75K.
Interested candidates please contact Darren Bakay at (212) 661-8235. To apply directly, email a Word version of your resume to the link listed below.
***Ajilon is an equal opportunity employer (EOE)***
To Apply to this job go to http://www.GadBall.com or click here
Thursday, May 04, 2006