Job Position: Help Desk Representative Number of Positions available: 1 Deadlinefor submitting resumes: 12/07/2007 Maximum number of resumes that should be submitted
by one vendor: 2 Length of Assignment: 6 months or less Anticipated start date:
Immediately Required Skills/Experience (Skills that the successful candidate(s)
must have) The candidate must be able to provide first level technical support to
callers with computer and technology related problems. Bachelor's degree in Computer
Science or High School degree with two years relevant experience providing desktop
support, LAN/WAN networking, and client server technical support. Must possess familiarity
with Windows 2000 , and Windows XP operating systems, SMS remote control, MS Office
Suite, Outlook, and Mainframe systems. Must possess strong computer troubleshooting
and problem solving skills. Excellent analytical, presentation, interpersonal, written
and verbal communications skills required. Excellent telephone and customer service
skills are also required. Additional Skills (Skills that are a plus, but not required)
Previous experience in a Help Desk environment, Level 1 or Level 2 Analyst, is preferred.
Assignment Candidate must be willing to work overtime and be flexible with work
hours, work holidays, nights and weekends if needed, be on call, and respond to
emergencies. Selected candidate will be responsible for resolving callers' problems
at the Help Desk. The candidate will answer telephone calls professionally, document
calls in MAGIC, a problem management system, and use available knowledge and procedures
to troubleshoot and resolve problems. The candidate will provide one-stop service
to company employees using company computer equipment and a wide variety of mainframe,
client/server and internet/intranet applications; Microsoft products including Windows
Operating Systems, MS Office, and Outlook; remote access and other technology used
by employees. Utilizes SMS for remote support of desktop users and corporate servers.
Reviews and maintains familiarity with Help Desk procedures outlining the workflow
process, responsibilities and disposition of problems. Recognizes and responds to
large scale events, i.e. LAN failures, virus infections, etc. and notify Manager
or designee. Ensures implementation of Company safety, health and environmental
programs for employees whose work is directed. Ensures that safe work practices
are followed and the environment is fully protected in accordance with Company policy
and governmental regulations.
To Apply to this job go to http://www.GadBall.com or click here