Position Overview:
Our client is a global banking transactions firm looking to add a Senior Support Specialist to their growing team in NYC.
Provide operational and technical support services to participant clients.
·Day to Day responsibilities will vary according to the role played by the Shift being worked on, the Service being managed and the deadlines and varying processes to be adhered to.
·Individuals will need to be multi skilled and will be expected to be able to undertake all of the functions.
Main duties and responsibilities:
·Ensuring the timely completion of scheduled operational tasks and system events as per the Daily Checklist.
· Monitoring the rates of funding and settlement against defined deadlines and escalating nonperformance.
·Escalate any failure of any of the Core systems and its packages, any of the business systems, any of the communications networks (SWIFT FIN, SWIFT NET and IBM Global Network) and any of the data feeds.
·Support and advise Member Banks with technical and service related issues both on live and test systems, and assist with upgrades and member technical approval.
·Monitoring and support of Business Systems as documented in the procedures and responding appropriately to any faults.
·Provide Technical and Operational support for all participant clients as well as problem management and problem resolution.
·Monitor and resolve issues with Bank clients and Bank Gateway performance.
·Monitoring of the infrastructure outside of the core operating hours.
·Perform intraday and end of day reconciliation of statements from the Central Banks.
·Liaison with Members, Liquidity Providers, Central Banks, RTGS system operators and Nostros regarding failure of their processes and systems.
·Invoking and executing Failure Management and Crisis Management procedures.
·Produce and distribute regular internal and external facing reports.
·Compliance monitoring and execute compliance related tasks.
·Produce schedules and perform all testing and trial activities.
·Acquiring and maintaining current knowledge of relevant products and systems.
Qualifications Essential Desirable
·Experience required
·Extensive experience in a Banking environment, encompassing all aspects of middle and back office processing.
·Proven track record of IT experience in a technical operations environment, and experience in an Analyst role working closely with and supporting bank operations.
·Thorough knowledge of international payment operations.
·Understanding of payments systems and their interface packages. Will have worked in a high value, (high volume) time critical processing environment.
·Thorough knowledge of trade input, confirmation matching (manual and electronic), reconciliations and SSI s.
·Will have dealt with customers and other third parties directly.
·Experienced in (complex) query resolution.
·Hands on Microsoft experience including Windows and Office & UNIX experience at fundamental level.
·Knowledge of ITIL standards and Service Desk process flow.
·Experience monitoring technical infrastructure e.g. servers, networks and performing first line troubleshooting as well as installing and debugging software packages on servers and clients.
·Working knowledge and understanding of SWIFT network and interfaces.
·Experience working with trouble ticketing / problem management system.
·Experience working with Remedy application.
Additionally a strong academic background (ideally including math, business or a related subject is desired.
Effective communication both written and oral.
Ensures high quality customer service, Problem solving and decision making, results driven.
Flexible in terms of working hours and able to work any of the shifts covering the 24 x 5.5 support model.
To Apply to this job go to http://www.GadBall.com or click here